Customer Relationship Management

Insight for sore eyes

13-Nov-2014 By Rob Willock

You’re trying to run your pub, manage your staff, deal with supply problems, keep up with the paperwork, etc, etc, etc.

Big Interview: Tim Hulme, British Institute of Innkeeping

16-Oct-2014 By John Harrington

Tim Hulme has had a big task on his hands turning around the BII, but he’s adamant that progress has been made as he targets further reform and growth for the organisation. Hulme also has bold ambitions for the pub sector as a whole, as John Harrington...

#PubOpsClub: Tenanted pubcos should segment their estate by trading type

18-Feb-2014 By Robyn Black

Tenanted pubcos should segment their estate according to trading types, according to a multiple operator frustrated by a lack of expertise among business development managers (BDMs).

Davison: Spend an hour a day thinking how to improve your pub

29-Jun-2012 By Phil Davison

As anyone who has read my columns will know, I strongly believe that proper marketing and customer relationship management are the keys to success, and the only measurable ways of ensuring it continues for your business.

Punch reveals roadshow dates

10-Aug-2010 By The PMA Team

Punch Taverns has revealed the dates and venues for its annual roadshow event for 6,000-plus licensees. Trade consultant Phil Dixon will be hosting...

Smartbox admits experiencing "growing pains

02-Nov-2006

Complaints from licensees of Smartbox are continuing to flood into The Publican following assurances from the company last week. Licensees claim they...

Smartbox owes us hundreds say pubs

19-Oct-2006 By Ewan Turney

Interactive TV service Smartbox has admitted it is experiencing "growing pains" after several licensees complained of not being paid. Smartbox,...

Shelton Shines out in Punch awards

13-Nov-2003

Paul Shelton, licensee of the Dog Inn in Whittington, Staffordshire, has been crowned the overallwinner of the Shine Awards ­ an innovative awards...